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Frequently Asked Questions

Thank you for visiting LexingtonLuggage.com
Providers of Specialty Luggage, Travel Goods, Gifts & Accessories for over 40 years, located at 793 Lexington Avenue, New York, NY 10065 & on the web at www.LexingtonLuggage.com.

Lexington Luggage has a long history of providing excellent service to our customers from our highly trained sales staff.

Can you help me pick an item that fits my need?
Contact one of our sales associates for assistance today

Call us by phone: 1-800-822-0404.
or
Send us an email: CustomerService@LexingtonLuggage.com

When will my order be processed?
When you place an order with LexingtonLuggage.com, your order is processed the same or next business day - A processed order means your information has been entered into our system and your order has been sent to the warehouse for shipping.

Please note that some items ship direct from the manufacturer and take an additional 1-3 days for the item(s) to ship from the time they receive our order.

Once your order has shipped, your shipper tracking number is then entered into the system, you will receive an email with your updated tracking information for you to track your order and your payment is captured completing your order.

Will I be charged sales tax?
LexingtonLuggage.com does not charge sales tax on any orders that ship outside of the state of New York. If your shipping address is located in New York, your order will be charged the NY State sales tax, as well as the NY County sales tax. 

Do I quality for free ground shipping?
All orders totaling $99.00 or above, qualify for free ground shipping. Please note, order total is calculated after any discounts are applied.

I ordered the wrong item, can I exchange or return the item?
Please visit our returns/refund policy for full information.

What did I order last time?
If you would like to see your order history with us, simply create an account the first time you purchase. By creating an account, you will be able to check your order history/status at any time by simply logging into your account.

*Please note, any order placed prior to creating your account will not be tracked by your account. Order history/tracking is only available when creating a customer account and tracks all order history from that point on.

Do you offer same day delivery?
If you are located in Manhattan, NYC, and you order an item that ships from our location before 11:30am EST, we use a same day delivery service at no additional charge and you could have your bag delivered to you within hours. This service is not available to anyone outside of Manhattan, NYC, and not available for all orders or products. If you would like to check if same day delivery is available, please give us a call at 1-800-822-0404.